Return and Refund

Customer satisfaction is our priority. We would love to hear from you if there are any issues with our items and products.

What If The Product Receive Is Broken/ Quality Issued/ Wrong Product

We sincerely apologize if you experience any of the scenarios above. Customer. Please contact us within 5 working days and snap a clear digital photo and attached in the email/ whatsapp. Kindly drop us an email at admin@arcatimur.com for further assistance.

The return items must be unused. The refund will be in credit to the store or refund to the bank in certain circumstances.

What if I order a wrong product?

If you ordered the wrong product, please call us immediately at 03-8068 9110 (working hours: 9am – 6pm, Monday – Friday), and provide us with the following details – Account Name & Invoice Number.

If the order has not been couriered, we can hold your order and issue a refund in store credit which you may use to purchase other items.

If the order has already been couriered, we are sorry to inform you that we do not do any returns after delivery.

Can I return the product if I not satisfied with the product?

Sorry for the unsatisfying product experience, we do not accept the the return of item if the customer dislike about the product after being used.

If you have further inquiry, please do not hesitate to email to us admin@arcatimur.com