Shipping Policy

All products are ready stock prior to sales, we will process the order and ship out within 1-3 working days for West Malaysia and 3 – 8 working days for East Malaysia upon receive the payment. Working days is within Monday to Friday except public holiday.

Domestic Shipping
West Malaysia : RM 7 for the first 3 KG, RM 1 for each additional KG
East Malaysia : RM 10 for the first 1 KG , RM 15 for 1.5 KG and RM 20 for 2KG

** For heavier weight can contact admin, admin@arcatimur.com

International Shipping
We are using Fedex for International shipping. Kindly contact admin for the international courier costing.

All the orders will be using courier service POS LAJU or Gdex company.
Tracking number will be sent by sms.

poslaju-logo
gdex-logo

 

Customer also able to track your parcel from:

Pos Laju: https://track.pos.com.my/postal-services/quick-access/?track-trace
Gdex: https://www.gdexpress.com/malaysia/e-tracking

Most of the order will be arrive safely.

There will be occasion that parcel delay due to the custom/ transit, weather , post man and etc. Customer is responsible to trace the parcel from the tracking ID that given and follow up for the tracking.

Company will not responsible extra courier charges if there is a return parcel due to any possible reason ( unclaimed, wrong address given, or wrong contact person. )

Customer required to follow up the tracking with the pos laju hotline 1300-300-300 OR Gdex hotline 03-6419 5003 for any resend service.

Thank you for your patience with us. For any further inquiry, feel free to drop us an email admin@arcatimur.com